Refund Policy

At HappierHorse, we are committed to delivering a reliable Happy Horse 1.0 AI video generation experience. Please read this refund policy carefully before making a purchase, as all sales are final.

• Subscription Plans: Subscription fees, including renewals, are final and non-refundable.
• Credit Packs: All credit pack (add-on) purchases are final and non-refundable under any circumstances.

If a Happy Horse 1.0 generation fails due to a system error or upstream AI provider issue, the credits consumed for that generation are automatically refunded to your account. You do not need to contact us for this type of credit refund — it happens automatically. Note that this is a credit refund (credits returned to your account), not a monetary refund.

Because HappierHorse depends on an upstream AI infrastructure provider to run the Happy Horse 1.0 model, occasional upstream outages or model unavailability may occur. In such cases, any credits deducted will be automatically restored. We do not, however, issue monetary refunds for upstream outages, as subscription fees cover access to the Service over time rather than a guaranteed number of successful generations.

You can cancel your subscription at any time through your account settings. Here's what happens after cancellation:

• Your subscription remains active until the end of your current billing cycle.
• No further charges will be applied after cancellation.
• Remaining credits can be used until the billing period ends, unless your account is suspended for violating our Content Policy.
• After the billing period ends, your account will revert to the free plan.
• No partial refunds or prorated credits will be issued for unused time or mid-cycle cancellations.

We reserve the right to update this refund policy at any time. Any changes will be reflected on this page with a revised effective date. We encourage you to review this policy periodically.

If you have any questions about this refund policy, please contact us at: support@happierhorse.org.

Paid plans are subject to the same Content Policy as free use. Accounts suspended for violating it, including for sexual content or content involving minors, are not entitled to a refund of fees or unused credits. You can cancel a subscription at any time by contacting support@happierhorse.org.